Wood of Bournemouth Star Rating
Sales
20 comments from 44 reviews
Service
52 comments from 143 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Katy is always very helpful, a credit to your company"
"The service is excellent but the costs are huge"
"Very polite staff and excellent facilities, kept informed of the progress"
"Generally satisfactory staff always helpful and pleasant."
"Would prefer another dealer but there is no one near, , car booked in, no courtesy car, no record of booking, 5 hour wait"
"Seperation of the Service reception and the actual workshop adds to the overall wait times."
"it takes a long time to get through to book an appointment"
"i stayed in the show room while the 20K service was carried out. I was comfortable and looked after very warmly and politely by the staff. I was offered complimentary coffee and cake. I enjoyed inspecting the models in the showroom"
"Always look after us well. Husband on 4th car and always uses Woods"
"No courtesy car no lift home, no contact except for sms and issue not sorted"
"I do think that the guys at WOOD BMW are trying their best to find out what is wrong with the car. Each time they offered an immediate loan car."
"We had to keep ringing to obtain information as to when the car would be ready, only on day 2 did they ring us to say car would be ready the following day and asked if they could do the MOT and a small service which was due to"
"i visited the dealership had to wait 15 minsto be served to make an appointment.once made everything was good in the way of service."
"It was very good."
"Requested printed information of work carried out on my vehicle on this visit and my previous visits for my records, told it would be done over the phone however when I went to collect my car I was told it could not be printed out."
"I got home to find after oil service they had not cleaned under my bonnett as there was lots of leaves and dust under there"
"The only problem I had was not being able to use my American Express card,the dealership staff were also not aware that these cards were no longer accepted by the dealership."
"My vehicle was scatched on the front left bumper at the dealership."
" 650 for a second service on a 1 series is appalling the valeting was very poor too, after this service last week my next service interval is reading 7000 miles I don't think so"
"The dealership was extremly helpfull."
"Excellent customer service. Booked in within one week and courtesy car provided. Kept informed at all times."
"Simon was very helpful with both the issue of the car repair and the cleaning up of oil on my driveway"
"Keep doing a Good job i will keep buying BMW"
"It was an excellent experience if a little expensive."
"The coffee is very good quality the staff are efficient. I cannot fault the dealership."
"The delaer does not have their own bodyshop."
"Well looked after at the dealership."
"Service took longer than promised and I was kept waiting for longer than expected"
"MOT only. Booking in was easy. Car was ready on time. Reception staff were very good."
"Vehicle inspected nearly one month ago, still waiting for a call."
"Sorted out a car, kept in touch, were very quick, 'went the extra mile'"
"Just the cost."
"Powers of communication are very poor"
"I was quoted a price for the tracking which was £317.00 then he dropped the price to £190.00. I was happy with the work in general."
"The intermittent fault was found and rectified, this was not an easy fault to find."
"The dealership has not been in contact with me when they said they would call back, and I feel I have to chase them for them to fix my vehicle. It has left a bitter taste in my mouth."
"My previous service at wood i was not charged for the use of a courtesy car, however i did once have an oil change and by the time i got home my low oil light was on and my lst service my service book was not stamped despite being left on the seat"
"Promt and efficient. I would like more feedback on wear of brake pads etc. Car was washed and cleaned inside. They could have hoovered to boot too."
"Was told to attend one site, found there was no booking on the system, and then asked to drive the car to a second site. The bill, for fitting a small part, was high."
"Smart, professional, helpful"
"All done very well but pricey"
"The personel was very professional and they all conducted themselves in a friendly manner. They kept me informed at all times with a progress report with respect to the repair."
"Very satisfied with my recent service experience as the staff are always so courteous and polite"
"Chris Marchem was excellant and his knowledge of my car was great."
"If there was another dealership I could go to, I would"
"Polite, professional and helpful"
"Excellent service and attention"
"EXCELLENT, BRILLIANT, WONDERFUL, FABULOUS, FANTASTIC. CUSTOMER SERVICE ALL THE ABOVE, BMW's ARE SLEEK, ARE THE BEES KNEES."
"wasn't themselves who i purchased the car through and although they were a bit reluctant they did try to make sure i was kept with in knowledge even though i had to wait roughly 6 7 hours one day and 2 the 2nd day."
"Report of dissatisfaction submitted to Mr T Abbott MD BMW UK at Bracknell"
"the service staff are always friendly and they really very good"
"Woods proactively contacted me to follow up on an issue they found when the car was in last. The repair has made a noticeable difference in handling."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"sales rep very patient and helpful in explaining all the cars features"
"The sales executive that I dealt with was courteous and helpful which made the complete transaction easy and professional."
"Extremely helpful staff. Made me feel very welcome and could ask any question I needed."
"First class service all the way"
"Jason was very good."
"Very smart dealership friendly, smart and knowledgable staff."
"very good overall, had to fathom out park assist"
"Some of the things on the test car were not standard and that was not made clear enough"
"The team Will Thomas and Martin were excellent, responsive and informative and not pushy."
"Completely satisfied with the whole process"
"The Sales Assistant Will Thomas was extremely helpful and very polite. He kept in contact with me at all times and gave valuable information and assistance."
"Wood BMW Bournemouth did a great job. Very pleased."
"Allan Lamb has a pleasantly relaxed but professional attitude you don't always find at BMW dealers I'd recommend him in preference to many, especially if you find buying a car a stressful experience."
"A very professional team that applies no sales pressure"
"A pity the car was delivered nearly a week late."
"Would have given 100 rating if either the dealer or BMW Financial Services could have explained how the interest charged on my financial plan was calculated."
"The service provided by salesman Kenny Kersley was 1st.class"
"Salesman Allan Lamb helpful and attentive"
"This is my 7th BMW from Wood of Bournemouth and they are a credit to BMW. I always receive excellent service from the staff"
"I could not fault the service i received from Woods BMW, Bournemouth. The staff were very pleasant and genuinely made me feel as though my custom mattered. Jason knew his stuff and helped me to decide which car was right for m"